Shipping policy

Overview

We ship Cains Moore garments within Italy and worldwide with express couriers. Depending on the destination we rely on BRT, GLS, DHL or FedEx, choosing the most reliable service for your area on each occasion.

Every order is prepared with care at our warehouse in Longastrino (FE) and protected with packaging suited to the delicacy of cashmere and fine-yarn knitwear.

Processing times

Orders are processed and prepared within 1-2 working days of payment confirmation. Orders received at weekends or on public holidays are processed from the first available working day.

The delivery times shown below start from the moment the parcel is collected by the courier and are therefore additional to the processing time.

Destinations, costs and delivery times

Italy

Shipping is always free, with no minimum order value.
Estimated delivery: 2-3 working days.

European Union

Shipping cost: EUR 10.
Free shipping on orders of EUR 200 or more.
Estimated delivery: 3-6 working days.

Rest of the world

Shipping cost: EUR 25.
Free shipping on orders of EUR 300 or more.
Estimated delivery: 5-10 working days.

The exact shipping cost is calculated and shown at checkout, before you confirm your order. The times indicated are estimates: events beyond our control, such as weather conditions, customs checks or seasonal peaks, may cause delays.

Customs duties and import taxes

For destinations outside the European Union, any customs duties, taxes and import charges are payable by the recipient and are not included in the price of the products or in the shipping costs.

The amounts are determined by the customs authorities of the country of destination: we invite you to check with them before placing your order. Refusal of the parcel because customs charges have not been paid will result in the goods being returned at our expense, with the related costs charged to you.

Shipping confirmation and tracking

When your order leaves our warehouse you receive a shipping confirmation email containing the tracking number and the link to follow your parcel in real time on the courier's website.

If you cannot find our email, we suggest checking your spam or promotions folder. For any difficulty you can write to us at info@cainsmoore.it.

Checking the parcel on delivery

On delivery, please check that the parcel is intact before signing the delivery document. If the packaging is damaged, wet or tampered with, accept the goods by writing a specific written reservation on the delivery document (for example "accepted subject to reservation, packaging damaged") or refuse the delivery.

Please report the problem to us within a few days by writing to info@cainsmoore.it, where possible with photographs of the parcel and its contents: the reservation on the delivery document is essential in order for us to claim against the courier.

Delivery addresses

Please check carefully the shipping address entered when placing your order: an incomplete or incorrect address may cause delays or the return of the goods.

We do not deliver to PO boxes. You must provide a physical address at which the parcel can be received.

If you need to correct an address, contact us as soon as possible: we can only intervene if the order has not yet been handed over to the courier.