Search the site

Returns and exchanges

Within 30 days from the date of receiving the order, you have the right to request the replacement of a product or to ask for a return and refund if you are not satisfied for any reason. After 30 days, your request can no longer be considered. The process is extremely simple, FREE in all EU countries (+Monaco) and on all orders.

We provide a free pick-up service with courrier at the location most convenient to you. Simply send an e-mail to stating:

  • First and last name
  • Order numbe
  • Item to be returned/replaced
  • Specify the reason for the return

Place all items to be returned/exchanged in their original packaging and wrapping, indicating on the package our destination address (DELLA ROVERE S.R.L. via del Molinetto 40/A 44014 Longastrino , FE). The articles must be new, unused and in perfect condition, with all the pendants and labels attached.

Once we have received the items, we will credit your payment within 4 working days using the original payment method, or we will ship the new items you have selected. We can only accept unworn and unwashed items with the original packaging materials.


We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, also for other purposes as specified in the cookie policy.
If you close this banner with a tick or click on "Decline", only technical cookies will be used. If you want to select the cookies to be installed, click on 'Customise'. If you prefer, you can consent to the use of all cookies, including cookies other than technical cookies, by clicking on "Accept all". You can change your choice at any time.