If for any reason you are not satisfied with the products or the size, you can return them for a full refund or exchange them within 30 days. The process is extremely simple, FREE in all EU countries (+Monaco) and on all orders. In case of an exchange, we will cover the shipping costs for returning the item.
We provide a free pick-up service with BRT at the location most convenient to you. Simply send an e-mail to firstname.lastname@example.org stating:
- First and last name
- Order numbe
- Item to be returned/replaced
- Specify the reason for the return
Place all items to be returned/exchanged in their original packaging and wrapping, indicating on the package our destination address (DELLA ROVERE S.R.L. via del Molinetto 40/A 44014 Longastrino , FE). The articles must be new, unused and in perfect condition, with all the pendants and labels attached.
Once we have received the items, we will credit your payment within 4 working days using the original payment method, or we will ship the new items you have selected. We can only accept unworn and unwashed items with the original packaging materials.